Stay connected — to your care, your results, and your team.
The portal opens in a new tab on the secure eIVF system.
New to IRFC?
New patients can start their registration through the secure eIVF portal — your identity, medical history, and consents stay inside our HIPAA-compliant system, never on the public website.
Always Within Reach
As a patient, you have 24/7 access to the information and tools you need throughout your fertility journey. Log in to your account to use the following:
Review your records and the details of your care whenever you need them — anytime, anywhere.
See your current prescriptions and medication instructions in one place.
Stay up to date with your lab results as soon as they are released by your care team.
Read and electronically sign consents and documents required for your treatment.
First-Time Setup
Follow these steps to get started with the eIVF patient portal and the CareSync mobile app.
Before your first appointment, our front desk will provide a unique username and a temporary password for the eIVF patient portal.
Use the desktop version of the portal for your first login. You will be prompted immediately to change your password to keep your account secure.
All patient consents and any documents requiring your signature (or your partner’s) must be completed in the desktop version of the portal.
After creating your new password, you will be prompted to fill in your patient information, medical history, and consents. These must be finished before your first consultation with your physician.
After a successful desktop login, download the eIVF CareSync app from Google Play or the Apple App Store (links below).
The app will ask for the RFC Practice ID. Find it by clicking the “GET Your APP CODE HERE!” icon on the home screen of the desktop portal.
On the Go
Take your portal with you. Download eIVF CareSync from Google Play or the Apple App Store, then enter your RFC Practice ID (found on the desktop portal home screen) to connect your account.
Messages, results, and reminders — wherever your journey takes you.
Help & Answers
First, make sure you are using the desktop version of the patient portal — the mobile app cannot be used to sign consents. When signing, follow the on-screen prompts and click the red link to reveal the signature box. Some forms require multiple signatures and/or initials. Before clicking “Submit Your Document,” complete every action by clicking all red links.
If you and your partner were both logged in when you signed and submitted, it may take up to 30 minutes for the consent to appear on their side, and they will need to log out and back in. If your partner was not logged in when you submitted, they should see it immediately.
To view your patient instructions, first find the “Patient Instructions” link at the top of the Documents page. Click it to open the page listing all instructions, then click the blue underlined title of the instruction you want to view — a popup will appear.
On the Patient Portal home screen, click the “Lab Results” tab at the top. A list page with all lab tests will appear; click the blue underlined title of the test you want to view — a popup will appear.
If your cycle flowsheet isn’t showing on the “Flowsheets” page, contact your clinical coordinator and ask whether the flowsheet has been “released.” Your coordinator must release it before you can view it on the Patient Portal.
Technical issues can happen. Try closing and reopening the app, make sure it is updated to the latest version, and check your internet connection. If the problem persists, contact our support team for help.
Learn the Portal
Step-by-step video guides from eIVF, the official patient portal platform.
Our dedicated support team is here to help. Submit a ticket and a team member will get back to you as soon as possible.
Monday – Friday, 8:00 AM – 5:00 PM · info@irfc.com